Welcome to our FAQ page! We hope that this page will answer any and all questions that you may have about our website. If you have any additional questions, please don’t hesitate to contact us. We’re here to help!
You can see your subscription status and expiry date by heading over to the My Account section.
If you dont see a subscription, your subscription has expired. You can renew it here.
You can change you address and other details in the My Account section of the website.
There are two methods you can use to update your address:
- Update the shipping address for one subscription; or
- Update the shipping and/or billing addresses for all subscriptions.
Change Address on One Subscription
To change the shipping address used for a single subscription, you need to:
- Go to the My Account > View Subscription page.
- Click the Change Address button next to the subscription.
- Enter the new address details in the form.
- Click Save Address.
Using this method, the both the shipping address used for this subscription and the default shipping address for future purchases are updated. However, the shipping address for other subscriptions is not changed.
Change the Address on All Subscriptions
To change the address used for all subscriptions, the customer needs to:
- Go to their My Account page.
- Select the Edit link next to the shipping or billing address.
- Enter the new address details in the form.
- Tick the checkbox: Update the address used for all of my active subscriptions.
- Save Address.
No problem. You can reset your password here: https://grow.pipmagazine.com.au/my-account/lost-password/
If you have purchased a digital subscription, you can access the content from here: https://grow.pipmagazine.com.au/pip-magazine-digital-access/
If you don’t have a digital subscription, you can get one here.
The major giveaways are available to all our subscribers. To enter go to our Giveaways page and complete the form. The giveaways change with each issue and the winners will be published on our socials and on the Giveaways page.
If you chose to receive the current issue when you purchased your subscription, your magazine will be shipped within 2 business days. It should arrive within a few days, however the post has been known to take up to 3 weeks on occasion.
If you chose to receive the next issue when you purchased your subscription, you will receive your magazine when the next issue is sent. So that subscribers receive their issue before they are on sale in the shops, subscriber copies are sent out ten days before the on-sale date. On-sale dates are: The first Thursday of the February, May, August, and November.
Since Covid, there have been some delays with shipping. Unfortunately, this is out of our hands and we hope these services will return to normal soon. We have bought our printing dates forward to help avoid delays but we do ask for your patience until things return to normal.
We would love that! We love seeing our beautiful mags displayed in shops across the country. To become a stockist and become a part of the Pip family, email us at hello@pipmagazine.com.au
Amazing!! To learn more about all the ways Pip Magazine can help grow your business head over to: https://partnerships.pipmagazine.com.au/marketing-for-ethical-brands
If you dont see the answer to your question here, feel free to head on over to the contact page and send us a message.
